Refund Policy

Credits are digital content delivered to your account immediately upon payment and consumed when you generate a mockup, at the rate displayed on the website. Credits do not expire and have no cash value except in the cases described in Section 5.

If a generation fails, for example because the request times out, the model returns no image or a safety filter blocks the request, the credit is returned to your balance automatically. No action is required on your part, and you are not charged for an image you did not receive.

Each mockup is generated by an AI model rather than assembled from a fixed template. The same options will not produce the same image twice: the pose within the option you selected, the arrangement of the scene and the lighting vary between generations.

This variation is inherent to the Service and does not constitute a defect. The examples published on the website illustrate the range of results to expect before you purchase.

An output is defective if it does not deliver the options you selected or contains a generation error that renders it unusable, including where:

— the scene does not match the season or theme you selected (for example, a Christmas theme was selected and the result depicts a summer scene);

— the garment colour, fit or format is not the one you selected;

— the model is malformed to a degree that renders the image unusable, such as two heads, an extra arm or malformed hands;

— the garment itself is malformed, or the chest panel is too deformed for a design to be placed on it, such as a creased, folded or rucked-up panel.

Every generation is given a generation number that is unique within your account, shown directly below the output and in your "My generations" list.

Defects must be reported within fourteen (14) days of the generation, quoting the number of the generation concerned. Where we confirm the defect, we will, at your choice, restore the credit to your balance or generate the mockup again at no additional cost. This is the sole remedy for defective outputs; credits used for defective outputs are not refunded in cash.

Payments are refunded in full in the following cases:

— you were charged more than once for the same pack, or you were charged and the credits did not reach your balance;

— you request a refund within fourteen (14) days of purchase and no credit from the pack has been used;

— we discontinue the Service or become unable to provide it, in which case the value of the unused credits is refunded.

Payments are not refunded in the following cases:

— credits used for outputs that delivered the options you selected;

— dissatisfaction with an output that matches your selections, such as the pose, lighting or composition not meeting your expectations;

— a request for a different variation of the same selections.

Send your request to support@easymock.app from the email address associated with your account. For a defective output, identify the generation concerned; the date under which it appears in your generation history is sufficient.

We assess each request against our own records of the generation, including the options it was run with and the image it produced. You are not required to provide any further evidence.

Approved refunds are issued to the original payment method through our payment processor. The time it takes for the refund to appear in your account depends on your bank or card issuer.

We ask that you contact us before initiating a chargeback with your bank or card issuer, as most issues can be resolved more quickly directly. Accounts subject to an open chargeback may be suspended until the chargeback is resolved.

This policy does not limit any rights you may have under the consumer protection laws of your country of residence, including, where applicable, the right to withdraw from a purchase of digital content.